Because each VPN app or service might be different, Netflix Customer Service can't help with turning off a VPN. To learn how to turn off your VPN, contact your VPN provider or your network's administrator. You'll need to turn it off to get TV shows and movies available in your region. If the country shown doesn't match the country you're in, it usually mean a VPN is in use on your device or network. If the country shown matches the country you're in and you still have trouble, contact Netflix Customer Service. Next to Client, note the city and country listed. Wait for the test to finish, then click Show More Info. If Netflix isn’t working with NordVPN, it could be because you’ve not cleared your cache and third-party cookies. Using a web browser, go to to run a connection test. Were not saying Netflix works with IP2Location, just that they might use such a service. IP2Location is an example of such a company since they sell proxy and VPN databases. To watchĪll TV shows and movies available in your country, turn off your VPN and try Netflix again. Basically, we believe Netflix uses geo-location services to get access to databases that contain VPN IP addresses.

While using a VPN, the TV shows and movies available to you are limited to titles where Netflix owns the global rights, for example Squid Game or Stranger Things. VPNs are not supported with live events on Netflix or with accounts on an ad-supported Netflix plan.

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